Desire

Orders placed after business hours (8 AM to 6 PM) are processed the next business day.

Delivery timing may be delayed if your address is incomplete or incorrect—so double-check to avoid delays

Free returns within 7 days are accepted, but only if the product is factory-damaged or defective, unused, and in original condition—including all packaging, booklets, sampling vials, and airway bill intact.

If damage is evident upon delivery, notify the courier immediately to initiate an exchange; Sapil will verify and update you.

Refunds: Once Sapil confirms receipt and condition, refunds take up to 10 business days, and in some cases up to 15 business days, excluding Fridays, Saturdays, and U.S. public holidays. Refunds are issued via the original payment method.

No, Sapil does not offer exchanges unless a defective item is reported within 3 days of delivery.

You can reach Sapil’s U.S. customer service via thecontact form, phone (+1 203-482-3643), or email via their website. Their office is located at4 Sandcut Rd Unit 2, Brookfield, CT 06804

You may cancel your order within 24 hours of purchase by logging into your account or contacting Sapil via email.

If the product has already been dispatched, cancellation and refund are not possible. In such cases, please wait for the order to arrive and follow return procedures if needed.